Terms and
Conditions







Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").


User Account, Password, and Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


Privacy Policy:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Shipping Policy:

Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.


Return Policy:

  1. This vendor allows returns.
  2. This vendor does not allow returns on sale items, closeouts or special orders.
  3. In order to return, a RA# (Return Authorization Number) is required.
  4. In order to request an RA#, the buyer must email the following: invoice number, order date, company name, style number, quantity, color, size, reason, pictures
  5. A restocking fee/penalty of 15% will be charged for unauthorized returns or refused/unaccepted packages.
  6. Packages that have been opened or are not in their original packaging are not accepted.
  7. The original shipping and handling cost is only refundable for defective items.
  8. A fee is charged for returned checks.
  9. The vendor can be contacted about the return policy via the following phone number (213) 536-5161.
  10. The vendor can be contacted about the return policy via the following email address sales@shophiddenalley.com.
  11. The vendor can be contacted about the return policy via LAShowroom messages.
  12. Customers may return merchandise to the following address: 
    HIDDENALLEY 
    738 E.14TH ST UNIT I 
    LOS ANGELES, CA 90021
  13. Buyers have 7 days to make a return claim on defective merchandise.
  14. Buyers are reimbursed for defective items through store credit.
  15. The vendor will provide call tags to the buyer for return shipping fees of defective merchandise.
  16. Buyers have 7 days to make a return claim on non-defective merchandise.
  17. Buyers are reimbursed for non-defective items through store credit.
  18. The vendor will provide call tags to the buyer for return shipping fees of non-defective merchandise.
  19. Buyers have 7 days to make a return claim on non-defective merchandise without restocking fees.
  20. Returns of non-defective merchandise after the return deadlines will not be accepted.